Privacy Policy


This privacy notice sets out how The Laurel Centre (encompassing Paula Hall Ltd and ISAT Training Ltd) uses and protects any information that you give when you use this website.

The Laurel Centre is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Any personal data provided by you will be held and processed in accordance with the data protection principles set out in the General Data Protection Regulation (GDPR) and best practice set out by the (UK) Information Commissioners Office

The Laurel Centre may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th May 2018.

What information do we collect?

  • For Professionals – if you are a professional asking for a copy of the Kick Start Recovery Programme we will record your name, email address and professional occupation.
  • For users of the Kick Start– we do not keep a record of any identifiable information. We use Survey Monkey to collate anonymous questionnaire data  and you should make note of their Privacy Notice
  • General enquiries – if you request further information via email we will record your email address and any additional information you choose to include.

What do we use your information for?

We use information held about you in the following ways:

  • To provide the service that you have requested
  • To enable us to offer professionals with information about training that we offer
  • For anonymous data analysis of users of the Kick Start Recovery Programme. record keeping of enquiries

What information do we share?

We will not share any information about you with other organisations or people, except in the following situations unless we are required to do so by law.

How do we keep your information safe?

All information you provide to us is stored as securely as possible.  All paper forms and correspondence are kept in locked filing cabinets on our premises.  All electronic records are stored on a secure computer server, all access to which requires password-protected double authentication, or by reputable service providers using secure internet ‘cloud’ technology.

Unfortunately, the transmission of information via the internet is never completely secure. Although we will do our best to protect your information using industry-standard protocols and encryption, we cannot guarantee the security of your data transmitted to us via email, including forms completed on our website which are transmitted by email; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us to provide a copy of the information held by us in our records. You also have the right to require us to correct any inaccuracies in your information. If you would like to do this, please contact

If you do not engage in our therapy services, your data will be kept for a maximum of three years. Enquiries from health professionals about our training and therapy services will be kept with the purpose of legitimate interest. You may ask us to remove your data at any time by writing to us at

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

ICO Reference Number: ZA053191

The Laurel Centre

52-54 Regent Street

Leamington Spa

CV32 5EG